Delivery Information
Free UK delivery on everything!
Express Delivery - £3.95
European delivery charges are calculated at the checkout.
Most orders are shipped from our warehouse within 24 hours (excluding weekends and public holidays) and are normally delivered within 2-4 working days on our standard delivery service and 1-2 working days (99.7% are next day) on our express delivery service. You will receive notification at every stage of the order process and can track the status of your item(s) anytime via the My Account link on our homepage - For our European customers please allow around one extra day to that stated above.
Any damages or shortages on a delivery must be reported WITHIN 48 HOURS OF DELIVERY by TELEPHONE, no claims will be entertained after this time. Orders received after 4pm on a Friday can be reported by 12pm Monday.
IMPORTANT - All deliveries need to be signed for. If there is no-one available to sign, then a card will be left by the courier, a second attempt may be made on the next working day. If there is still no-one available the consignment will be held at the couriers depot for 3 days.
If you do not contact the courier to arrange collection or an alternative delivery day the consignment will be returned to us and you will be liable for the additional delivery charges and also for the cost of re-shipping the item(s). If your order is carriage 'free' then we reserve the right to deduct the actual costs of shipping before a refund is made for a failed delivery that is returned to us.
Similarly, if after a delivery attempt has been made unsuccessfully and an alternative delivery address is required for the second attempt which lies outside the original delivery depot, an additional surcharge must be paid to cover courier transport costs from one depot to another.
